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Micros Retail Systems prides itself on maintaining the largest and most responsive POS - Point-of-Sale 24x7 service network supporting Micros users across the country.
Service & Support
More than a third of our employees comprise our service and support infrastructure. We maintain a fleet of fully-stocked, radio-dispatched vans to cover local servicing areas. In addition, we are proud of our partner Agents, servicing hardware replacements and repairs.
Our clients can depend on our team to service their needs promptly; we guarantee a four-hour maximum on-site response time during your hours of contracted coverage, with most calls being closed in less than half that time.
Micros Retail Systems does not perform "break-fix" field service. We prefer to swap out defective hardware, thereby minimally inconveniencing our customers’ operations. Most of our competitors choose to provide "banking hours" to the 24-hour hospitality industry. No matter what time of the day or night, no matter what day of the year, Micros Retail Systems is prepared to respond to your request for service & support. Like the industry we service, we are available 365 days a year, 24 hours a day for our clients.
For Professional Services requests, call 201-866-1000 and press 5 for help or please click our Contact Form button to submit your inquiries Contact Form
Copyright© 2019 Micros Retail Systems, Inc. is a reseller of Oracle Food and Beverage POS solutions, using the MICROS trademark under license by Oracle.